Last updated: August 24, 2026. Please read this policy before placing any order.
Due to the nature of our products (research chemicals, peptides, and laboratory reagents), all sales are final. Products are not eligible for return or exchange except in cases of damaged, incorrect, or missing items. This policy is in place because our products are laboratory research materials that cannot be restocked or resold once they have been shipped and received.
If you receive a damaged, incorrect, or incomplete order, please contact us at pay@dearbornbulklabs.com within 48 hours of receiving your package. Please include your order number, a description of the issue, and photographs of any damaged items or packaging. We will review your report and, if the issue is verified, we will arrange for a replacement or a refund at our discretion.
If any items are missing from your order, please contact us within 48 hours of receiving your package. We will verify the shipment contents and, if an item was indeed missing, we will ship the missing item(s) at no additional cost to you or issue a refund for the missing item(s).
Orders may be cancelled prior to payment. Once payment has been received and the order has been processed for shipping (typically within 48 hours of payment), the order cannot be cancelled. If you wish to cancel an order before payment, simply do not complete the payment process. If you have already sent payment and wish to cancel, please contact us immediately at pay@dearbornbulklabs.com — if the order has not yet been processed for shipping, we will issue a full refund.
Approved refunds will be issued within 5-7 business days of approval. Refunds for Zelle payments will be sent to the original Zelle account or bank account used for the payment. Refunds for CashApp payments will be sent to the original CashApp account used for the payment. Refunds for cryptocurrency payments will be issued in the equivalent USD value at the time of the refund, sent to the original wallet address used for payment. Please note that cryptocurrency refund values may fluctuate due to market conditions between the time of purchase and the time of refund.
The following situations are not eligible for return, exchange, or refund: (a) Products that have been opened, used, or partially consumed; (b) Products damaged due to improper handling, storage, or use by the buyer; (c) Products returned without prior authorization; (d) Orders where more than 48 hours have passed since delivery without a reported issue; (e) Products ordered in error by the buyer (wrong product, wrong quantity, etc.) where the product matches what was ordered.
All refunds will be issued using the same payment method used for the original purchase. We do not issue refunds to different accounts or payment methods than the one used for the original purchase. If you paid via Zelle, the refund will be sent via Zelle to the same account. If you paid via CashApp, the refund will be sent via CashApp to the same account. If you paid via cryptocurrency, the refund will be sent to the same wallet address.
For any questions about our refund policy or to request a refund, return, or replacement, please contact us at pay@dearbornbulklabs.com. Please include your order number and a detailed description of your request. We will respond to all inquiries within 24-48 hours.